Issuance of Refunds
If your product is eligible for a
refund, you can choose your preferred refund method based on the table below.
The shipping fee is 100% refunded along with the amount paid for your returned
product.
The time required to complete a refund
depends on the refund method you have selected. Once we have received your
product (7 working days) and it has undergone quality control (3-7 working
days), the expected refund processing times are as follows:
How to Refund Request:
1. Sign in to your Earifin Account and
select Support Ticket.
2. Write the Subject as the products
name that wishes to Refund
3. Type Details about the Refunds
products.
4. Attached a Picture of your Recent
Product condition.
5. Then click Submit.
Or simply go to your purchase history
or dashboard and select the product you want to return. Under the selected
product you can find a refund button. Just simply fill out all the required forms.
That’s it, your refund request is done.
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Conditions for Returns
The product must be unused, unworn,
unwashed and without any flaws. Fashion products can be tried on to see if they
fit and will still be considered unworn. If a product is returned to us in an
inadequate condition, we reserve the right to send it back to you.
The product must include the original
tags, user manual, warranty cards, freebies, and accessories.
The product must be returned in the
original and undamaged manufacturer packaging/box. If the product was delivered
in the second layer of Earifin packaging, it must be returned in the same
condition with the return shipping label attached. Do not put tape or stickers
on the manufacturer's box.
Returns Policy:
If your product is damaged, defective,
incorrect, or incomplete at the time of delivery, please file a Support Ticket
on the website within 14 days for small items and 7 days for non-small items of
the delivery date.
For selected categories, we accept a
change of mind: Men’s Fashion, Women’s Fashion, Men’s Bags, Women’s Bags,
Luggage & Suitcase, Bedding, and Bath. Exceptions are women's intimate
apparel, men's innerwear, swimwear, eyewear, jewelry, watches, duffel bags, and
shoe care.
For device-related issues after usage
or the expiration of the return window, a seller warranty or brand warranty
could be given by the seller. For the seller warranty, please contact the
seller. The contact details of the seller can be found on the invoice. For
brand warranty, please refer to the Brand Contact List.